I love my job. LOVE IT! But with any job there are frustrations like you would not believe. In my case it is our content management system.
First of all, to get the font the right size, you have to left justify everything. Makes no sense, but OK. Then suddenly, one of the font presets changed itself from a 10 point to 14 point. Considering that consistency is key, that is annoying. I know to go into the HTML and change it, but not everyone does. The spell check stopped working a long time ago. I have to copy and paste from Word to make sure everything is spelled correctly. Sometimes, when the stars are aligned a certain way, once you hit “save” the CMS will copy the text multiple times. Oh, and changing the font preset doesn’t always work either. If something is bold, clicking bold again to unbold it doesn’t work, neither does removing span tags, font tags, etc.
The NEWEST thing is that you will go to save and then it hangs up. Now before I save, I copy the HTML, just in case – because, of course, the more you do, the more likely it is to not save.
My coworker and I know when the other is working on the website because we will hear angry noises from behind our desktop computers as we try not to scream out a stream of profanity.
The other day it took me 45 minutes to do something that should have taken 10 max.
Complain to the company? Well our web guy does that. Of course, the company has us under contract, so why bother with customer service?
All I can do is NOT recommend them to someone else.
I hate these businesses that find a niche market and promote their company as this wonderful thing when they really suck. That happened recently when someone in our organization was determined we work with this one company. After a conference call with them, those of us who would have to work with them decided that us doing it our way for free was better. That and supposedly we had a free trail of their service. Well, that free service was promptly forgotten on the conference call.
I really feel for small business owners who rely on outside companies for things that they cannot do themselves. How do they avoid getting ripped off?